+55 1299 1588 729

Privacy Policy

Last updated: 08/09/2026

Your privacy is important to us. At MAMA IN BRAZIL we are committed to protecting the privacy of our clients, business partners, suppliers, and visitors to our website and social media channels.

This Privacy Policy explains how we collect, use, store, and protect personal data when providing travel services, consultations, trip planning, experiences, and other tourism-related services.

We process personal data in compliance with applicable Brazilian laws, especially the Lei Geral de Proteção de Dados Pessoais – LGPD (Law No. 13.709/2018) and other relevant regulations.

1. Who We Are

MAMA IN BRAZIL is a company specializing in travel, travel consultancy, organizing individual and group trips, experiences, and other travel-related services in Brazil.

Company name: MAMA IN BRAZIL AGENCIA DE TURISMO LTDA
Brand: MAMA IN BRAZIL
CNPJ: 54.555.520/001-90
Address: AVENIDA HIDRA 345, CAPRICORNIO I, CARAGUATATUBA, SAO PAULO, BRAZIL
Email:INFO@MAMAINBRAZIL.COM
Phone / WhatsApp: +55 1299 1588 729
Website: WWW.MAMAINBRAZIL.COM

Under Brazilian LGPD law, Mama in Brazil acts as the data controller depending on the specific situation.

If we only facilitate services provided by third parties and process personal data according to their instructions, we may act as a data processor.

2. What Personal Data We May Process

Depending on the requested services, we may process the following data:

  • full name;

  • date of birth;

  • nationality;

  • phone number and WhatsApp contact;

  • email address;

  • information needed for trip organization;

  • accommodation details;

  • transportation details;

  • data required for booking tours, attractions, and other services;

  • client travel preferences;

  • information voluntarily provided by the client during trip planning;

  • payment details necessary to provide the service;

  • communications and customer support history;

  • photos, videos, and testimonials if consented to or otherwise legally permitted;

  • technical data related to website use, such as IP address, device type, browser, and cookies.

We only process data that is adequate, relevant, and necessary for the intended purpose.

3. Purposes of Processing Your Personal Data

Your personal data may be processed for the following purposes:

Providing travel services

  • creating personalized travel itineraries;

  • travel consulting;

  • booking hotels and other accommodations;

  • arranging transportation and transfers;

  • booking tours, tickets, and experiences;

  • organizing guided tours;

  • arranging individual and group trips;

  • communicating about organized trips;

  • handling changes, requests, and unforeseen circumstances during trips;

  • providing customer support.

Fulfilling contractual and legal obligations

Personal data may be processed to:

  • establish and fulfill contracts;

  • issue tax documents;

  • manage accounting;

  • meet tax obligations;

  • comply with legal and regulatory requirements;

  • protect and enforce our legal rights.

Communication

We may use your contact details to:

  • respond to inquiries;

  • communicate via email, WhatsApp, or social media;

  • send information related to booked services;

  • provide customer support;

  • communicate before, during, and after trips.

Marketing

If legally permitted, we may send you:

  • news;

  • offers;

  • new travel products;

  • information about experiences;

  • newsletters;

  • content related to travel in Brazil.

You can unsubscribe from marketing communications at any time.

Website and social media

We may process data to:

  • ensure proper functioning of our website;

  • improve content and features;

  • analyze traffic;

  • manage our social media profiles;

  • communicate with users;

  • conduct marketing and advertising as allowed by law.

Photos, videos, and testimonials

We may publish client photos, videos, and testimonials on our website, social media, or marketing materials only if we have the legal basis, especially consent where required.

Protecting rights

We may process personal data to:

  • enforce our rights;

  • defend against legal claims;

  • resolve disputes;

  • handle judicial or administrative proceedings.

4. Legal Basis for Processing

We process personal data based on one or more legal grounds under Brazilian law, especially LGPD.

These may include:

  • fulfilling a contract or steps before entering a contract;

  • complying with legal or regulatory obligations;

  • exercising and protecting rights;

  • legitimate interests when applicable;

  • consent of the data subject;

  • other legal bases set by Brazilian law.

If processing is based on your consent, you may withdraw it at any time.

Withdrawal does not affect the legality of processing performed before withdrawal.

5. Who We May Share Your Personal Data With

We share personal data with third parties only as necessary to fulfill specific purposes.

This may include:

  • hotels and other accommodations;

  • transport companies;

  • drivers and transfer providers;

  • tour guides;

  • local travel service providers;

  • tour and experience organizers;

  • ticket and attraction providers;

  • airlines;

  • technology companies and booking systems;

  • payment service providers;

  • accountants;

  • legal and administrative advisors;

  • IT and cloud service providers;

  • email and communication service providers;

  • marketing service providers;

  • social media platforms;

  • public authorities when required by law.

Any sharing of personal data is limited to the specific processing purpose.

6. Transfer of Personal Data to Other Countries

As Mama in Brazil provides travel services and collaborates with partners both in Brazil and abroad, personal data may sometimes be transferred outside Brazil.

This may occur when:

  • a client travels internationally;

  • we book services from foreign providers;

  • we use technology or cloud services located abroad;

  • we use international communication or marketing platforms.

Such transfers comply with Brazilian law and appropriate safeguards are in place to protect personal data.

7. How Long We Retain Your Personal Data

We retain personal data only as long as necessary to fulfill the purpose for which it was collected or as required by law.

Retention periods may depend on:

  • duration of the contractual relationship;

  • legal and tax obligations;

  • accounting requirements;

  • need to protect our rights;

  • possible legal or administrative proceedings;

  • given consent;

  • other legal reasons established by law.

After the retention period, data may be deleted, anonymized, or kept only if legally justified.

8. Where We Obtain Your Personal Data

We usually collect personal data directly from you, for example:

  • through our website;

  • by email;

  • via WhatsApp;

  • through contact forms;

  • during consultations;

  • via social media;

  • when booking our services.

In some cases, we may receive data from third parties such as partners, hotels, tour operators, or other service providers involved in fulfilling your booking.

Providing certain personal data may be necessary to deliver the requested service. If you do not provide this data, we may be unable to provide that service.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • ensure proper website functionality;

  • enhance user experience;

  • analyze traffic;

  • measure website performance;

  • support marketing and advertising;

  • customize content.

Where required by law, we will request your consent for cookies.

You can also manage cookie settings via your web browser.

10. Social Media

Mama in Brazil operates profiles on social media platforms such as Instagram and Facebook.

When you visit or interact with our profiles, personal data may be processed by both MAMA IN BRAZIL and the respective social media platform operators.

Use of social media is also governed by the privacy policies of each platform.

Mama in Brazil may use analytics and advertising tools provided by social media platforms in accordance with applicable laws.

11. How We Protect Your Personal Data

We implement appropriate technical and organizational measures to protect personal data against:

  • unauthorized access;

  • loss;

  • destruction;

  • alteration;

  • unauthorized disclosure;

  • unauthorized or unlawful processing.

Despite these measures, no system can guarantee absolute security of data transmission or storage.

In case of a security incident, we will act in accordance with applicable laws.

12. Your Rights

Under Brazilian LGPD law, you have rights including the right to:

  • confirm whether we process your personal data;

  • access your personal data;

  • request correction of incomplete or inaccurate data;

  • request anonymization, blocking, or deletion of unnecessary or unlawfully processed data;

  • request data portability where applicable;

  • request deletion of data processed based on consent, except where retention is legally required;

  • obtain information about entities to whom your data has been disclosed;

  • be informed about the possibility of withholding consent and its consequences;

  • withdraw your consent;

  • object to processing in legally permitted cases;

  • request review of decisions based solely on automated processing if applicable;

  • exercise other rights provided by Brazilian law.

To exercise your rights, please contact us using the details in this policy.

For your protection, we may require verification of your identity.

13. Data Protection Officer

For questions about data protection and exercising your rights under LGPD, please contact:

Data Protection Officer (DPO): IVANA PREVIDES
Email:INFO@MAMAINBRAZIL.COM

You may send requests regarding your personal data and its processing to this address.

14. Changes to This Policy

Mama in Brazil reserves the right to update this Privacy Policy at any time, especially to reflect changes in our services, internal procedures, or applicable laws.

The current version will always be available on our website.

We recommend checking this page regularly.

15. Contact

If you have questions, comments, or requests about data protection, please contact us at:

Mama in Brazil
Company name: MAMA IN BRAZIL AGENCIA DE TURISMO LTDA
CNPJ: 54.555.520/0001-90
Email: INFO@MAMAINBRAZIL.COM
WhatsApp: +55 1299 1588 729
Address: AVENIDA HIDRA 345, CAPRICORNIO I, CARAGUATATUBA, SAO PAULO, BRAZIL
Website: WWW.MAMAINBRAZIL.COM

We will process your data protection requests in accordance with applicable Brazilian law.